Nelson Business School
Diploma in BPO Management
Overview
The Diploma in BPO Management offers comprehensive training in business process outsourcing, covering customer service, communication, operations, quality assurance, data processing, and workflow optimization to prepare students for dynamic global BPO roles.
Students also gain insights into people management, service-level agreements (SLAs), voice and non-voice processes, and technological tools used in the BPO sector. With industry-relevant skills and practical exposure, graduates are well-prepared for supervisory and managerial roles in outsourcing firms, call centers, and support service operations. This program is ideal for individuals looking to build a successful career in the fast-paced and evolving BPO industry, both locally and internationally.
Curriculum:
- Essentials of Management
- Introduction to BPO Management
- Training Methodology in BPO
- Technology aspects of BPO
- Customer Relationship Management
Pre-requisites
10th or Equivalent
Duration
Fast Track : 3 Months Regular : 1 year
